Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
We do not have any information about our customers' Travelcards or customer number. I advise you to call us on +41 848 44 66 88 (CHF 0.08/Min). My colleagues will be able to help you.
