Connect Flexi-abo 104 days from TL to my SwissCard

[JAlain]

I bought a Flexi-Abo 104 days from the Transports Public Lausanne (TL) and would like to add it to my Swiss Pass. How is it possible to do it (as in my TL account I already have connect my Swiss Pass)

Thanks for feedback 

Best regards,

J.-Alain Rey

[AferditaH]

Hello @JAlain 

Thank you for your query.

The FlexiAbo is loaded directly onto the SwissPass card at the time of purchase. You can activate the days yourself on your SwissPass account at www.swisspass.ch.

I wish you a nice day.

Kind regards, AferditaH

[JAlain]

Hello AferditaH,

Thanks for the reply. My problem is that I can not activate it on my SwissPass. I have this message on my SwissPass account: It is currently not possible to manage the travel days of your Mobilis FlexiAbos using swisspass.ch. Please refer to your tl_shop account or use the tl app.

Best regards,

J.-Alain

[EllenvS]

@JAlain Hi

If you want to be advised individually about your swisspass, please call our Contact Center 0041 848 44 66 88 (CHF 0.08/Min). If you are calling from abroad and this number doesn't work, please try 0041 51 225 78 00. 

For data protection reasons, we can't give you the support you need here on the community.

Thank you for your understanding.

Have a nice day. EllenvS.