Betreff: Change Start Date of Half Fare Card

[SylviaLam]

I’m leaving for Europe in a week and have a huge travel plan change due to personal reason.

my original start date of HF card is Aug 20, now I would need it from Aug 14. There is no other options except for refund on my account/order page for this pass purchase.

How should I change the start date of an existing HF card that is not activated yet?

[ZoeS]

Hello @SylviaLam 

Thank you for your request.

It is best to contact our support team on 0848 44 66 88 (CHF 0.08/min). It is not possible to change the date in this way. Please note that any handling fees may apply.
As a tip: We are available by phone 24 hours a day, for shorter waiting times do not call during office hours.

Have a nice afternoon.

Kind regards, ZoeS