Can't add Reka as a payment method

[siberiaserg]

Hi,

I tried to add my new Reca card as a payment method in the mobile app and in the website of SBB. It always says 'Saving a means of payment has failed. Please repeat the process.' 3 days in a row already.

Could you help me with that please?

Best,

Sergei

[EleonoraS]

Hello @siberiaserg 

Thank you for your question. 

We regret the troubles that you are having in using our Ticket Shop. Please check that your computer complies with the technical requirements needed for our website. In order to do so, please click on the following link:
https://www.sbb.ch/en/travelcards-and-tickets/buying-options/sales-channels/online/technical-require....

Here you can find the step byp step description on how to change the payment method: Store a payment method – in the app and on SBB.ch | SBB help & contact

If the problem persists, please call our colleagues at the SBB Contact Center (0848 44 66 88, CHF 0.08/Min)

I wish you a pleasant day!

Kind regards,

EleonoraS

[siberiaserg · Accepted solution]

Dear EleonoraS,

Thank you for your help.

As I found out it was an issue on Reka's side. My card for some reason was not activated. Now everything works.

Best,

Sergei