Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Bug: location access insufficient or deactivated

New Member

This error (VXA-7018) version appears often the last days when I am searching the timetable for a specific start and destination NOT using "current position" so it really does not need to have my location. 

Results of my search are hidden behind this irrelvant error message.

Here is a screenshot


Hello @Samuel111 

Thank you for your query.

Please contact the specialists directly by filling out the contact form on the SBB Mobile App. You can find this under Help and Feedback.

 I wish you a nice day.

Kind regards, AferditaH