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Authorization Error

SOLVED
KIM2
New Author

Hello. I registered my master card as a payment method in the sbb app and in "sbb.ch" but got a DTR1403 error. My credit card company confirmed that the authentication was completed normally. I want to register my MasterCard. please tell me how. Thank you.

1 ACCEPTED SOLUTION
EleonoraS
Moderator

Hello @KIM2 

Thank you very much for your question. 

The code DTR1403 means “transaction declined without any further reason”.

Usually it helps if you try and save the credit card in the SBB webshop and afterwards you log out and in again in the App: the paiment method will be saved in the App as well.

Have a nice day.

EleonoraS

View solution in original post

2 REPLIES
EleonoraS
Moderator

Hello @KIM2 

Thank you very much for your question. 

The code DTR1403 means “transaction declined without any further reason”.

Usually it helps if you try and save the credit card in the SBB webshop and afterwards you log out and in again in the App: the paiment method will be saved in the App as well.

Have a nice day.

EleonoraS

Thank you for your reply. But my card is not registered on the web either. Is there any other way?