Hello @ch2013 .
You can send an e-mail to ticketshop@sbb.ch with the following information so that we can check the cause:
- Manufacturer e.g. Apple, Samsung:
- Model e.g. iPhone 6, Galaxy S5:
- Operating system version e.g. iOS 9.1 or Android 5.1:
- SBB Mobile version, this is displayed in the menu of the app:
- Detailed error message with screenshot:
- Time of occurrence:
- Steps to reproduce the error
- Access via the timetable or directly via the quick dial (network)?
- Which connection did you choose?:
- Which ticket was selected (class, single/return, half/full fare)?
TIP: In most cases the problem can be solved by updating the app or uninstalling and reinstalling it.
I wish you a nice day.
SandrineS
