Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

App Unknown Error

lnmln2020
New Member

Whenever I try to purchase a ticket on the SBB app it comes up 'Unknown Error' and that I need to report to a ticket office to purchase. 

I tried to check my payment details but it also comes up 'Unknown Error'.

I deleted and reinstalled the app and the same thing came up.

2 REPLIES
ManuelaPf
Pendler/in

Hallo @lnmln2020 

We had a technical problem yesterday morning. However, this should have been solved. If it still does not work, please contact the online support ticketshop@sbb.ch. Please send a photo/print screen of the error message.

Greetings
ManuelaPf

Hello @ManuelaPf.
Thank you for your clear answer.