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App Unknown Error

New Member

Whenever I try to purchase a ticket on the SBB app it comes up 'Unknown Error' and that I need to report to a ticket office to purchase. 

I tried to check my payment details but it also comes up 'Unknown Error'.

I deleted and reinstalled the app and the same thing came up.


Hallo @lnmln2020 

We had a technical problem yesterday morning. However, this should have been solved. If it still does not work, please contact the online support Please send a photo/print screen of the error message.


Hello @ManuelaPf.
Thank you for your clear answer.