This is where customers help other customers. Find useful information in existing discussions or ask your questions.
Hello and welcome to the SBB Community. What would you like to do?
Hi @JEC
In order to analyse your problem, please send the following information to ticketshop@sbb.ch:
What is your username in the SBB Ticket Shop / SBB Mobile?:
Mobile phone maker (Samsung, Nokia, Apple, etc.):
Mobile phone model (Galaxy S5, Lumia 900, iPhone 6, etc.):
What operating system (including its version) is running on your mobile phone?:
Which version of SBB Mobile is installed on your mobile phone?:
Time of the incident (date/time):
Detailed problem report (including screenshot if possible):
Steps executed until the error appears?
- Which schedule has been selected?
- Which ticket has been selected (class, outward/return, full-/half fare)?:
- Amount of the purchase?
Kind regards
SandraI
Thanking you in advance for the effort.
I don't see the options to purchase 3 zone ticket through app.
Hi @deepkris
You can insert the start and destination stations and the app gives you automatically the quickest way, showing also how many zones you need.
Please do not hesitate to contact our colleagues at the SBB Contact Center (0848 44 66 88) for further information.
I wish you a pleasant day.
Kind regards
EleonoraS
Hello SBB,
please could you provide reason why standalone option to buy extension tickets is still rejected to be implemented as it was in the old application?
most of users know very well how many zones they need to buy
Regards