Accessing tickets from another device

[kangying]

Hi,

I booked a ticket on my iPad and registered with swisspass. But now I tried to a access my ticket from my phone and it’s not there. Somehow I only have it on my iPad, which I won’t take on my trip. But I also cannot transfer the ticket. I made a screen print and send it to my phone and hope it will be accepted.

Any suggestions? Because another trip booked on SBB.ch is accessible on all my devices, when I log in to SwissPass.

Thanks for your help.

Ines

[MarinaZ]

Hello @kangying

Thank you for your request.

Normally it is not a problem if you show the screenshot to the control personnel. If you need more help with the transfer, please contact our online support: ticketshop@sbb.ch.

I wish you a nice weekend.

Kind regards, 

MarinaZ