Betreff: About fine

[Yana]

Good morning! Please, help me understand the confusion.

23.05.2023 I traveled from Enge to Richterswill. I was late for the train and bought a ticket already in it. The SBB program did not let me buy a ticket from the station Enge and I bought from the next station Thalwil. Then after 3 minutes the controllers came in. they said the ticket is invalid. I came from Ukraine, I still don't speak German well. so I couldn't explain
How should I have acted in this situation?

not getting on the train?

I got a fine for traveling without a ticket. but I seemed to have a ticket, but it was not correct.

[FatimaH]

Hello @Yana 

Thank you for your query.

The ticket must always be purchased before the train departure. Otherwise, the next connection must be taken to avoid a fine. Regarding your fine you can contact by phone or by mail to the following office: fahrausweiskontrolle@sbb.ch or 0848 00 11 33

I wish you a nice day.

Kind regards,
FatimaH