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3DSecure verification

New Member

Dear Sir,

When I tried to add my credit card to payment method, it says "Your payment card could not be saved successfully. To protect your card details, it can only be saved via successful 3DSecure verification...." Kindly advise how can I overcome this issue.



Hello @JoJo3 

If your credit card use «3-D Secure Code» as a security element, a page will appear during the payment process requesting identification (password, SMS, fingerprint, Face ID or Transactions App). This will clearly identify you as the cardholder. 

Please check with your credit card provider if you have activated this service. Otherwise it is not possible to use this credit card as a payment method in your customer account.

I wish you an excellent day.

Kind regards, RahelW