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This is where customers help other customers. Find useful information in existing discussions or ask your questions.


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Step 2

You can discover and actively shape the digital services of SBB here.


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Step 3

You will find tips and tricks about train travel here.


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You will see the latest posts from all areas of the Community here.


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Welcome to the SBB Community

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  • Questions and answers

    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

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    You will find tips and tricks about train travel here.

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    Become a tester for the latest SBB products.

Current posts

Wrong Ticket

I have purchased 2 half price super saver tickets in error for a journey this ev...

My ticket is not impacted by construction information?

Hello. I bought the ticket from Luzern to Zurich Flughafen on 11May2019 by super...

Add GA to Travelers ticket type

Please add other options here, like “GA 1st class”, “GA 2nd class”In the My Sett...

Can I stop for a few hours on my return journey?

I chose my journey from Geneva to Saanen via Montreux (only one stop) on a parti...

Validation of 8 day Travel Pass

We have purchased the 8 day travel Pass from SBB. How are they validated? I had ...

1-day travelpass for children

Hi!I'll travel from Genève to Gruyères with my sister and nephew, who is 8 years...

How to report conductors that don't know how to do their job?

Hi everybody,this is a review about unprofessionality of the conductors in Arth ...

Family Travel pass

Hello, We are family of 4 (2 adults, 2 children <16yrs) travelling from Ireland ...

Ticket booking error

I have been trying to book tickets from Luzern to Jungfrauoch in month of Jun/Ju...

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