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This is where customers help other customers. Find useful information in existing discussions or ask your questions.


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You can discover and actively shape the digital services of SBB here.


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You will find tips and tricks about train travel here.


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You will see the latest posts from all areas of the Community here.


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Welcome to the SBB Community

New in the SBB Community? Here is how it works.

Which area is of interest to you?

  • Questions and answers

    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

  • SBB tips

    You will find tips and tricks about train travel here.

  • Preview Communities

    Become a tester for the latest SBB products.

Current posts

Questions and answers Travelcards and tickets
Yearly travel card extension due to Covid-19

Hi,Could you please communicate to me the procedure to get an extension of my ye...

lgritli 8 hours ago
0
Questions and answers Travelcards and tickets
Freeze AG subscription due to coronavirus travel restrictions

Hi all, I am a holder of the AG yearly card and I have already paid the full amo...

AferditaS yesterday
1
Questions and answers Travelcards and tickets
Stuck refund

Few weeks ago I've submitted refund requests for orders 554035607 and 553669840....

AferditaS Monday
3
Questions and answers Travelcards and tickets
Mobilis Monthly Season Ticket subscription

Hello,I have a subscription for Mobilis Monthly Season Ticket, Vaud canton. How ...

NicolasK Saturday
3
Questions and answers SBB Mobile
Super saver Ticket refund

Hi, I bought 4 super saver tickets (2 adults and 2 children) under order number ...

ManuelaPf Friday
1
Questions and answers Travelcards and tickets
GA travelcard already paid invoice refund

Hello,I want to cancel my GA travel card as most probably in the near future I w...

MarinaZ a week ago
1
Questions and answers Travelcards and tickets
Refund of Saver Day Pass due to Coronavirus

Hello, Unfortunately I cannot use my Saver Day Pass I bought online from SBB due...

Richard_ a week ago
2
Questions and answers Travelcards and tickets
Monthly ticket refund

Hi,I bought my monthly travel card on 9th March. On Friday 13 March I was notifi...

SandraI 2 weeks ago
2
Questions and answers Travelcards and tickets
Ga Hinterlegung erlauben

Bitte erlaubt 30 zusätzliche Tage für die GA Hinterlegung auch wenn man schon 30...

ManuelaPf 2 weeks ago
1
Questions and answers SBB Mobile
Validity of leisure day tickets

I still have a number of leisure day cards bought last year in a pack of 30. As ...

ManuelaPf 2 weeks ago
1

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22895 Posts

Contact

SBB The Swiss Railway
Passenger Traffic / Digital Business
Wylerstrasse 123/125
3000 Bern 65
Switzerland

SBB Community

Clients help each other:
The SBB Community is the digital center for questions about the railway and everything in connection with it.

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