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This is where customers help other customers. Find useful information in existing discussions or ask your questions.


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You can discover and actively shape the digital services of SBB here.

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You will find tips and tricks about train travel here.

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    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

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Current posts

Saver Day Pass from Zurich to Interlaken Ost

I am travelling with my wife and 2 childern (15yr and 10 yr old) on 21 August fr...

On line schedules and connections versus the app

Different schedules and connections on line versus the app. Which can I trust?

What kind of ticket do I need to purchase for the children to one day travel

We will be travelling in September with 2 adults and 1 child (13 years old). For...

From Milano to Spiez using swiss travel pass

Dear sir or madam,I want to take the train (Enrocity 52) from Milano, Italy to S...

I am worried because the transfer time is too short.

Hello. I bought a ticket but the transfer time is only 7 minutes. I am worried a...

Swiss Travel Pass 15 days consecutive

Dear all,I'm from Indonesia.I have 15 days consecutive swiss travel pass for me ...

Saver day pass

Good afternoonI want to travel from Zurich to Schaffhausen, Stein am Rhein, Kons...

Refund inquiry

I purchased ticket (order no. 478079908, ticket ID. 433271217021, Reference nr. ...

Need to cancel my ticket

Hi, I want to cancel my ticket and get refund.Yesterday, I bought a wrong ticket...

How to cancel a ticket bought in SBB mobile app?

I bought a ticket on SBB mobile app (26/05/2019, 14:23, Spiez-Interlacken) and I...

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