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This is where customers help other customers. Find useful information in existing discussions or ask your questions.


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You will find tips and tricks about train travel here.

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Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
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  • Questions and answers

    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

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    You will find tips and tricks about train travel here.

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Current posts

Day Pass Children on Glacier Express

Hi,I would like to know, if it is possible to use the Day Pass Children ticket o...

How to calculate group ticket price outside advance booking period?

Hi, I'm trying to calculate ticket prices for a group of 18 (7 over 16 yrs and 1...


I booked 2 tickets without a swiss pass log in but I didn't get any email with t...

Discounted International Extension Ticket.

I have booked a ticket from Paris to Basel on SBB. How do I book a Discounted In...

Copenhagen Flughafen Säckli bei Olten Bahnhof - 03.02.2023

Am 03.02.23 auf Gleis 3 bei Olten Bahnhof, habe ich ein weisser Plastiksack auf ...

Lost / stolen make up bag, Monday night, 5 February

On the 1820p Milan to 2237 Basel Eurocity train.Make up bag full of make up was ...

How to add half fare card to my SBB app if I bought it as a guest?

Hi, I bought the Half fare travel card as a guest, how can I add this to my SBB ...

Daily Saver Pass Rights

If I only have a Daily Saver Pass can I still use the Station to Station luggage...

Buying a ticket on line

I have been trying to buy 2 tickets on line for March 26th, but it does not acce...

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