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Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

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  • Questions and answers

    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

  • SBB tips

    You will find tips and tricks about train travel here.

New in the SBB Community? Here is how it works.

Current posts

Questions and answers Travelcards and tickets
Day Pass Children on Glacier Express

Hi,I would like to know, if it is possible to use the Day Pass Children ticket o...

gre an hour ago
0
Questions and answers Travelcards and tickets
How do I exchange my ticket (Zurich to Munich) for the same day but at a later time?

Spiceman 4 hours ago
0
Questions and answers Travelcards and tickets
How to calculate group ticket price outside advance booking period?

Hi, I'm trying to calculate ticket prices for a group of 18 (7 over 16 yrs and 1...

Fduff77 4 hours ago
0
Questions and answers Travelcards and tickets
Ticket

I booked 2 tickets without a swiss pass log in but I didn't get any email with t...

RolandP 2 hours ago
1
Questions and answers On the go with SBB
Discounted International Extension Ticket.

I have booked a ticket from Paris to Basel on SBB. How do I book a Discounted In...

ajisb123 9 hours ago
0
Questions and answers On the go with SBB
Copenhagen Flughafen Säckli bei Olten Bahnhof - 03.02.2023

Am 03.02.23 auf Gleis 3 bei Olten Bahnhof, habe ich ein weisser Plastiksack auf ...

Renate_31 10 hours ago
0
Questions and answers On the go with SBB
Lost / stolen make up bag, Monday night, 5 February

On the 1820p Milan to 2237 Basel Eurocity train.Make up bag full of make up was ...

RolandP 2 hours ago
1
Questions and answers Travelcards and tickets
How to add half fare card to my SBB app if I bought it as a guest?

Hi, I bought the Half fare travel card as a guest, how can I add this to my SBB ...

ZoeS 6 hours ago
1
Questions and answers Travelcards and tickets
Daily Saver Pass Rights

If I only have a Daily Saver Pass can I still use the Station to Station luggage...

ZoeS 6 hours ago
1
Questions and answers Travelcards and tickets
Buying a ticket on line

I have been trying to buy 2 tickets on line for March 26th, but it does not acce...

RolandP 2 hours ago
2

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SBB The Swiss Railway
Passenger Traffic / Digital Business
Wylerstrasse 123/125
3000 Bern 65
Switzerland

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