Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Beware of phishing attacks! Phishing attacks on the Internet aim to obtain login data or personal customer information. Always check the sender address and website link if you receive suspicious e-mails and never share passwords or credit card information. More information at

Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Welcome to the SBB Community

Which area is of interest to you?

  • Questions and answers

    Use the expert knowledge of the Community for your concerns, join in discussions, or help other members with questions about the SBB and rail travel.

  • SBB tips

    You will find tips and tricks about train travel here.

New in the SBB Community? Here is how it works.

Current posts

Traveling with children younger than 6, need for reservation?

Hello, our group will be traveling with 2 children younger than 6 years old. As ...

Travel with dog

When there is a restaurant on the train (where most of the train has a restauran...

Group luggage door to door location

I have a group of about 20 persons who will travel using Swiss Travel Pass. I ha...

Delay Compensation for International Traveller

Hello, I'm not sure where to ask/post. My wife and I were travelling from Zurich...

Lost bag in zermatt

Sorry to write in English, I accidentally left a green backpack yesterday, 28 Ma...

About station-to-station luggage service ...

Hello, I am a Korean tourist. I heard that SBB has a station-to-station luggage...

Cannot book ticket from Interlaken Ost to Milan Central

I cannot book tickets for 3 from Interlaken Ost to Milan Central (through Spiez)...

ZVV 24h ticket with SBB App

If I purchase ZVV 24h ticket, how can I validate it?

Last Name Missing on SwissPass

I bought the Half Fare Travelcard and the SwissPass card arrived at my place thi...

Our most active members

50394 Posts