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For the luggage service "Door to Door" is it necessary that the customer is at the hotel at the time of pick-up and delivery of luggage or this can be done by the hotel reception?
Good morning @FabianoNunes.
Thank you for your query.
There is no need for you to be at the pickup location. This can also be done by the hotel staff. Please inform them about the pick-up service, so that the hotel knows about it.
I wish you a nice day.