lost and found

[ВоваМанухин]

Came a letter that found my backpack (loss V2019 / 013987). Called the number +41 848 44 66 88, gave mail (ticketshop@sbb.ch) on Monday wrote an unanswered letter. How can I arrange shipping via DHL?

[FatimaH]

Hello @ВоваМанухин 

You have to tell us your address abroad by phone (0041 848 44 66 88) so that we can calculate the shipping fee. You will then be informed by e-mail.

I wish you a nice day.

Greetings,
FatimaH

[ВоваМанухин]

I called (0041 848 44 66 88) the operator said I can send the address to the mail (ticketshop@sbb.ch). Wrote a letter no answer. How else can I contact besides the phone?

[SamanthaAd]

Hello @ВоваМанухин,

What email address did you use to write a mail? At the moment our volume of work is very high but your request will be taken into account as soon as possible.

Have a nice day

SamanthaAd

[ВоваМанухин]

Thank you, they answered the letter, we decided the question