Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

incorrect name

SOLVED
Kayoung
New Author

hello 

the name of one of the two reservation is incorrect.

it's Kim youngmin, but i made a reservation as Kim younmin by mistake.

plz change it to Kim youngmin. TT

1 ACCEPTED SOLUTION
EllenvS
Pendler/in

Hi @Kayoung 

For data protection reasons, your request will not be treated via our sbb community. We also ask you not to post any further information about your booking here.

We cannot make any changes on a ticket once the purchase has been completed. Therefore, please purchase a new ticket with the correct data and then fill out the following form to request a refund of the first order:

Contact form for refunds

Please note that, for each type of ticket, different refund conditions apply. If you have further questions, please call us on +41 848 44 66 88 (CHF 0.08/min.) or +41 51 225 78 00. 

Have a nice day. EllenvS.

View solution in original post

1 REPLY
EllenvS
Pendler/in

Hi @Kayoung 

For data protection reasons, your request will not be treated via our sbb community. We also ask you not to post any further information about your booking here.

We cannot make any changes on a ticket once the purchase has been completed. Therefore, please purchase a new ticket with the correct data and then fill out the following form to request a refund of the first order:

Contact form for refunds

Please note that, for each type of ticket, different refund conditions apply. If you have further questions, please call us on +41 848 44 66 88 (CHF 0.08/min.) or +41 51 225 78 00. 

Have a nice day. EllenvS.