change ticket and change the name in ticket

[linda_1994]

Hi,

I have a problem can you give me a solution?

My friend had bought a ticket for me ( but he make ưởng name)  from Mammern -> Koeln on 2nd January 2018, but I have a problem and can not go on this day. Can I change the ticket other days (24 December 2017) ad change the name ? and I can pay more for the ticket for 24 December2017 if the ticket higher

Thanks

Linda

[CharlineB]

Hello linda_1994

In general, we can cancel your ticket and you can just buy a new one for another date. The conditions of reimbursement depend on the ticket you purchased.

If you have buy the ticket in a SBB station, you have to return at the counter to do the change.

If you have buy it online, you can contact our ticketshop: ticketshop@sbb.ch / 0848 030 030.

Kind Regards,

CharlineB