Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).



Dear Sir/ Madamme,

My name is Oana Trifanescu ans I am traveling with my son of 10 years old.

I kindlly ask if you can assist me with a reservation to Glaciar Express. I am traveling from Zermatt to Sf Moritz on 25th of August. I have a Swiss Travel Pass at 2nd class for 6 days (21st-27 august) and my son has a Swiss Family Card. Unfortunettly we couldnt book tickets for Glaciar Express until now. I find 2 sits from Brig to St Morits on 1st class (49 CHF each) but I kindlly ask if I need to pay un upgrade fron 2nd class to 1 st class plus the site reservation + meal. If it will be possible to assist me with this reservation  I will be very gratefull for your help.

Thank you for you kind help

Kind regards,

Oana Trifanescu


Hello @oanatrifanescug 

Thank you very much for your question. 

Unfortunately, this is not something we can help you with on the SBB Community. 

You can call the SBB Contact Center (0041 848 44 66 88, CHF 0.08/min, available 24/7) or go to an SBB ticket counter. 

Thank you and have a great day.