Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Your feedback regarding the new help and contact area on the SBB website.

Traveller (silver)

SBB has put together the content for this new area on using the large amount of questions and feedback we receive from passengers. The aim is for people to be able to find answers to their questions very easily and without having to wait – at any time, and in any place.

If you have a problem or a question, you’ll find step-by-step instructions and answers to the most frequently asked questions about SBB products and services in one central location. If the instructions don’t help you either, you’ll find contact options for the topic in question at the end of each page, e.g. a telephone number, contact form or chat tool.

➡️ Help us to improve by giving feedback.

This new help and contact area is still in its infancy and will be expanded, optimised and improved over the coming weeks and months. Do you have any suggestions or ideas for the new area? We would be very interested to get your opinion!

As a member of the SBB Community, you can share your ideas and give feedback directly to the project team in the comments. All input will be reviewed and go towards improving this area.

We look forward to receiving your feedback!

Click on this link to go the new help and contact