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Hello and welcome to the SBB Community. What would you like to do?
Hi, I would like to go from Luzern to Frankfurt on 6 Nov 2019. I would like to take the train which starts at 9:54am. However, the transfer time at Basel SBB is 10 minutes only. I worried that I could not get on the second train in time (e.g. delay of the first train or get lost in Basel SBB station). Is it okay if I get on the next available train instead of the originally planned train?
Hello @fjming
Thank you for your query.
It depends on which ticket you have. For example if you bought a supersaver ticket, you have to take the originally planned train.
In order to give you a correct answer, please contact our Railservice (0041 848 44 66 88) and provide your order number.
I wish you a nice day.
Kind regards.
GiorgiaB