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Train never stopped at planned station! Refund requested

cz
New Member

Hello, Advice for compensation needed.  Yesterday, the train from Milano to Zug and then to Zurich HB never stopped in Zug! It skipped it completely despite the ticket and signs onboard all confirming we were planning to stop in Zug next. We went right past it and kept on going.  Terrible that this was allowed to happen. I have photos to prove the train error. I would like to know how receive some sort of compensation for this problem, the tickets were not cheap, I was traveling with ederly parents and we had to then make our way from a totally unscheduled stop as a result. 

1 REPLY
ManuelaPf
Pendler/in

Hello @cz

I recommend that you contact our customer service by mail customerdialogue@sbb.ch or by phone 0800 401 401 (Mon – Fri 08.00 – 17.00).

Kind regards
ManuelaPf