Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Highlighted

Ticket usage

New Author
0 Likes

Since it is our first journey with Sbb we wanted to ask if we can catch an earlier train instead the one we have booked online, for example, a direct one and not from the train station, but from the Airport?  We are curious because our tickets indicate that we can use them from 08.04.2018 to 09.04.2018 and there are no arrival or departure times. They just say Geneva - Bern via Lausanne.

Thanks in advance.

Highlighted

Re: Ticket usage

Moderator
0 Likes

Hey @ zozo1

It's difficult for me to know what kind of ticket you have. Basically applies: The tickets are valid for the calendar day that was selected at the time of purchase for each journey made (for example 8.4.18 00:00 – 9.4.18 5.00 a.m.). You can use any connection for the same route on this day.

Exception: The supersaver ticket is only valid for the selected date of travel and the selected public transport connection (train connection).

And if you start at the airport and your ticket start in Geneva, so you need an additional ticket from Geneva airport – Geneva. If you have some futures questions, write an e-mail to ticketshop@sbb.ch or call the Railservice +41 900 300 300. Please tell them your order number.

Kind regards
ManuelaPf