Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Thank you SBB

New Author

I left my backpack on the train between Lausanne and Geneva airport on 23/6/2022 and only realised when we were in the boarding queue at the airport. My bag contained OUR PASSPORTS, my iPad, camera, kindle, euros etc. I lodged the lost bag on the SBB lost and found site and it with found with EVERYTHING still inside it and was returned to us within three days from the date of losing it! This was a major relief for us especially since South Africa does not issue temporary passports so we were really in a bit of a pickle. Thank you so much SBB for such phenomenal service!