Dear SBB
At the weekend I left a back pack on a train between Basel and Interlaken Ost. I registered the loss on your system and was delighted to hear today that it had been found. I have been asked to collect the backpack from Interlaken Ost, though I live in Basel. Is there any way that it could find its way to Basel please. The reference number is F2019/023217.
Many thanks - I am most impressed at how efficient your system is - your further help would be much appreciated.
Nick