Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
At this moment, there are different login systems for SwissPass, Webshop, Mobile App and other Websites (like Railaway). There is an effort to consolidate, but it's lenghty and expensive as there are many and old (legacy) systems affected.
