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Request for cancellation of credit card payment approval again!

New Author

I waited a few days as you said but the card authorization was not cancelled.
Let me explain it again,
I tried to purchase tickets twice through the SBB website on March 17th, both times I got a message that the card was paid, but no email.
I tried to purchase a ticket through the mobile app on March 18th and it was successful.
I would like to have my card payment authorization canceled for which I have not received an email twice before.
You suggested a phone call, but I can't resolve it over the phone due to the current situation on my cell phone and my English skills.
So, instead of leaving it to the computer system, I want you to check the status and fix it yourself.
I expect quick action from SBB, which boasts quick and accurate work.

Thank you.



Please use this contact form:

I wish you a nice day.

Kind regards,

View solution in original post



Your request will not be treated here. Please, for data protection reasons, contact our railservice directly on 0041 848 44 66 88 (CHF 0.08/Min).

If you are calling from abroad and this number doesn't work, please try 0041 51 225 78 00. 

Have a nice day. EllenvS.


I am also very confused.
I am a Korean in my 50s, but I am not good at English, so I am writing this through GOOGLE translator.
You're urging someone who can't communicate in English to call and fix it.
As a result, people who have difficulty communicating in English are said to be unable to solve problems even if they arise with SBB.
I would like to ask you one more time, please let me know the email of the department in charge so that we can solve the problem by email.
Thank You,


Please use this contact form:

I wish you a nice day.

Kind regards,

Thank you very much!