Request for cancellation of credit card payment approval again!

[SUNGTAE]

I waited a few days as you said but the card authorization was not cancelled.
Let me explain it again,
I tried to purchase tickets twice through the SBB website on March 17th, both times I got a message that the card was paid, but no email.
I tried to purchase a ticket through the mobile app on March 18th and it was successful.
I would like to have my card payment authorization canceled for which I have not received an email twice before.
You suggested a phone call, but I can't resolve it over the phone due to the current situation on my cell phone and my English skills.
So, instead of leaving it to the computer system, I want you to check the status and fix it yourself.
I expect quick action from SBB, which boasts quick and accurate work.

Thank you.

[EllenvS]

Hi @SUNGTAE 

Your request will not be treated here. Please, for data protection reasons, contact our railservice directly on 0041 848 44 66 88 (CHF 0.08/Min).

If you are calling from abroad and this number doesn't work, please try 0041 51 225 78 00. 

Have a nice day. EllenvS.

[SUNGTAE]

I am also very confused.
I am a Korean in my 50s, but I am not good at English, so I am writing this through GOOGLE translator.
You're urging someone who can't communicate in English to call and fix it.
As a result, people who have difficulty communicating in English are said to be unable to solve problems even if they arise with SBB.
I would like to ask you one more time, please let me know the email of the department in charge so that we can solve the problem by email.
Thank You,

[FatimaH · Accepted solution]

Hello @SUNGTAE 

Please use this contact form: https://www.swisspass.ch/contact?lang=en

I wish you a nice day.

Kind regards,
FatimaH

[SUNGTAE]

Thank you very much!