I waited a few days as you said but the card authorization was not cancelled.
Let me explain it again,
I tried to purchase tickets twice through the SBB website on March 17th, both times I got a message that the card was paid, but no email.
I tried to purchase a ticket through the mobile app on March 18th and it was successful.
I would like to have my card payment authorization canceled for which I have not received an email twice before.
You suggested a phone call, but I can't resolve it over the phone due to the current situation on my cell phone and my English skills.
So, instead of leaving it to the computer system, I want you to check the status and fix it yourself.
I expect quick action from SBB, which boasts quick and accurate work.