Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
The First Class 6 day Swiss Pass tickets I purchased this morning show the wrong date. They show validate from 10 May to 16 May when I won't even be in Switzerland. I wanted the tickets to be valid 17 May to 23 May. When I tried to get a refund to start again with purchase, I was unable to get anywhere on the website - I could not even find my order.