Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Refund super saver tickets without charges

New Member

I have purchased 2 super saver tickets via SBB mobile. But now I have decided to buy Swiss pass. Can I get the refund without any charges? Because when I perform the refund in apps there is CHF10 charges. Please advise. 

Pendler/in (Bronze)

Hello @soyin0508 

Saver offers are generally neither exchangeable nor refundable. Due to this limited and binding offer, a refund is usually declined. Exceptions are made if there is an identical new purchase. More info here: Ticket refunds | SBB help & contact.

For further information, please contact our Contact Center by calling the number +41 848 44 66 88 (CHF 0.08/Min.) or from abroad +41 51 225 78 00.

Have a nice day.

Kind regards, VlaznimA.