Solved: Refund of "Point-to-point" ticket - SBB CFF FFS Community

pappadim · ‎05.03.2023

I am from Greece and I will travel in Switzerland for skiing soon.

I would like to know if "Point-to-point" tickets, boked via SMM app while logged in, can be 100% refunded before the start of validity, for ANY REASON, e.g. in case that I no more wish to travel by train.

On purchasing process, I read the GTC where it says that refunds can only be granted only in certain cases (iliness etc.). Is it also valid for "Point-to-point" tickets?

However, in the "Help & contact" page of SBB (Ticket refunds | SBB help & contact) it is not stated that refunds are possible only for certain cases.

Thank you in advance.

RolandP · ‎05.03.2023

Hello @pappadim

Regular point-to-point tickets are anytime refundable before their use - free of charge.

If you view the ticket in the SBB app, there is a button with three dots. Hit it to start a refund request.

Best regards,
Roland

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View solution in original post

RolandP · ‎05.03.2023

Hello @pappadim

Regular point-to-point tickets are anytime refundable before their use - free of charge.

If you view the ticket in the SBB app, there is a button with three dots. Hit it to start a refund request.

Best regards,
Roland

Antwort hilfreich? Danke für deinen Like oder Markierung als Lösung :: Reply helpful? Thank you for giving it a like or mark it as solution.

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Refund of "Point-to-point" ticket