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Refund due to train cancelation/late

Federica1
New Member
0 Likes
Dears
I’d like to ask a refund for train cancelation and also to understand how to do that when trains are late.
I’m a commuter between Lausanne and Geneva on a daily base and service level is extremely poor and not reliable, I wouldn’t recommend anyone to trust on SBB service.
Thanks
Federica

Re: Refund due to train cancelation/late

FrancoC
Traveller (bronze)
0 Likes

Hy @Federica1

In case of a delay or cancellation because of an accident, there is usually no right for a refund: https://www.sbb.ch/en/stationservices/services/customerdialogue/passenger-rights.html
For any (exceptional) refunds or compensations, please contact the customer service (customerdialogue@sbb.ch).

Greetings, Franco