Refund due to train cancelation/late

[Federica1]

Dears
I’d like to ask a refund for train cancelation and also to understand how to do that when trains are late.
I’m a commuter between Lausanne and Geneva on a daily base and service level is extremely poor and not reliable, I wouldn’t recommend anyone to trust on SBB service.
Thanks
Federica

[FrancoC]

Hy @Federica1

In case of a delay or cancellation because of an accident, there is usually no right for a refund: https://www.sbb.ch/en/stationservices/services/customerdialogue/passenger-rights.html
For any (exceptional) refunds or compensations, please contact the customer service (customerdialogue@sbb.ch).

Greetings, Franco