Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Problem with discounted price

New Member

I m from US and just bought 4 days pass with discounted price CHF139. And found out I must have half fare card. So half fare card is 120. So 139+120 will be 259 CHF.  I will only stay in 3 and a half day and will have to pay more than what I though. Ticket is non refundable. Please help. SBB should do something for international travellers.

New Author

I wish i read this before purchase that dammit 139 ticket 😭, it's like tourist trap


Hello @moepusu 

Thank you for your query.

The conditions are displayed with the offer. With the purchase you confirm that you have read them and that you agree with them. We can not do anything for you here. Please contact our Contact Center at 0041 (0)848 44 66 88 for further questions.

I wish you a nice day.

Kind regards,