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No response from lost and found

New Member
Hello there

I left a phone on the train from visp direction away from Geneva

My reference number is K2016/008484 and I have not received any notification from my loss report although there is a matching item in a list on the webpage when I updated the phone details with IMEI number

The item in the list is F2016/006589

In any case no notification was sent on the 4th and 10th days as the website suggested

The phone number +41 900 300 300 is not accessible by me abroad or by a friend in Switzerland

Please let me know if you have a matching item and contact me by email. I have checked my spam folder and there is nothing there and I have not received any SMS either
Traveller (bronze)

Hello @Micheal72


You can check, if we find your phone with our Rail Service. From abroad you reach them by the following number: +41 51 225 78 00.


Hopefully we find your phone and wish you a nice afternoon.

Best regards