Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

No bills

SOLVED
Ronald
New Author

Hello! I pay my SBB invoices using the Byjuno monthly payment option. However, I haven't received a bill in the last 2 months I think? I receive receipts from SBB per email normally, but nothing from Byjuno in a while.

What is going on?

Thank you.

1 ACCEPTED SOLUTION
FatimaH
Moderator

Hello @Ronald 

Thank you for your query.

We do not have information about the invoices from Byjuno. Please contact directly Byjuno:

Byjuno AG
Industriestrasse 13c
6300 Zug
Tel: +41 (0) 41 227 05 05
(Mo-Fr 8-12h and 13-17h)

E-Mail: customer-care@byjuno.ch

I wish you a good day.

Kind regards,
FatimaH

View solution in original post

1 REPLY
FatimaH
Moderator

Hello @Ronald 

Thank you for your query.

We do not have information about the invoices from Byjuno. Please contact directly Byjuno:

Byjuno AG
Industriestrasse 13c
6300 Zug
Tel: +41 (0) 41 227 05 05
(Mo-Fr 8-12h and 13-17h)

E-Mail: customer-care@byjuno.ch

I wish you a good day.

Kind regards,
FatimaH