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Need an update for lost luggage

New Member

Hi there ! 

My name is Gautam from India. I forgot my backpack on the train IC 716 (12:02) from Zurich to Bern on the 13th of Sept. I then registered the lost luggage compliant online (K2019/131742). I'm urgently waiting for an update, as I leave for Zurich on the 17th & back to India on the 18th. Pl let me know the current status of my missing luggage.

Thank you for your time!



Hello @gaauty 

Thank you for your query.

In order to advise you on the best way, I recommend you to contact our Contact Center on the following number: 0041 848 44 66 88 (CHF 0.08/min).

I wish you the best with your luggage.

Kind regards,