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Need an update for an Iphone XR left in the train (Loss record K2019/079402)


Hi! On June 9th, I left my phone on the train from  Lausanne to Geneva Airport IR90 which reached Geneva airport at 2.42 pm. I was boarding my flight at that time. |A passenger pickedmy phone when I was trying to call my number. He handed over the phone(while I was on the phone) to the conductor. They told me that it would be held at the Laussane station. The phone had my driver's license and I filed the online lost phone report. I could see my phone at the Lausanne station till Tuesday. We tried calling the agent and he told us that it will go to the central location. Today I could see it in Bern.

Can anyone let me know how many days will it take for them to process the lost item? It will be 4 days tomorrow. Also, does anyone have an experience with their valuables shipped abroad? I was wondering what kind of courier service is used and how many days does it take for the package to sent? TIA



I received the e-mail that they have found my phone. Thank you for all your help! 

View solution in original post

Commuter (silver)

Hi @Rohma 

We balance our records daily of the found with the lost objects. In any case, after four and ten days you receive a search report either per SMS, e-mail or letter.

I recommend you to contact us on +41 848 44 66 88 (CHF 0.08/min) directly.

Kind regards

Hi Sandral:

Appreciate your response. We did call the +41 848 44 66 88 number today and they do not have any record for my phone. On find my iphone I could see my phone moving from Lausanne station to Bern station till tomorrow. Now the battery has died and I can not see any updates. The phone has my credit card with license which is a valid ID and has my current address. I live in US and I need my license for driving. I need to know if I will get my phone back so that I can take actions on whether I should apply for a new license or not.

If you have any control over this, could you please look into this and get the report connected and processed faster? I would really really appreciate any help I can get. Thank you so much in advance!

I received the e-mail that they have found my phone. Thank you for all your help!