Register in the SBB Community with your SwissPass login.
If you do not have a SwissPass login, you can create one free of charge on the login page. Then select your user name for the SBB Community.
The Facebook Login has been discontinued.
To claim your SBB Community account with your email, please follow the instructions.
This is where customers help other customers. Find useful information in existing discussions or ask your questions.
You will find tips and tricks about train travel here.
You will see the latest posts from all areas of the Community here.
Hello and welcome to the SBB Community. What would you like to do?
I had an SBB TicketShop account and was asked to merge it with a new SwissPass one.
I thought I did it, but I recently realized that my old SBB account is still active and separated from the new SwissPass!
If I login into the SBB TicketShop account and I click "Link with SwissPass account", I get the error in the pic.
Please someone help! I want to get rid of this confusing situation.
Thank you for your comment.
Unfortunately, this problem is not known to me. I recommend you to contact our online support and to describe your request in detail: firstname.lastname@example.org or by tel. +41 848 030 030 (Mo-Fr 09.00-18.00 & Sa-So 09.00 – 12.00 & 13.30-16.30). Thank you for your understanding.