Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

MY Backback has been found

YoungdoKwon
New Member

Hello, 

This is Kyung Yang and I have a question to lost and found office

 

On Feburary, I reported lost and found about my lost backpack (F2018/020573) but last respond from sbb lost and found office was "my backpack was not found" (in Feburary)

However, couple days ago, I received mail from sbb saying that my backpack has been found and I can find my backpack in the Grindelwald station (F2018/014853)

 

Though since reporting number of lost and found is different each other, I want to know whether found backpack is really mine

Also, when I updated my lost and found information lastly, I said I want to reiceive my backpack in the abroad since I had to leave Switzerland in Feburary

If found backpack is really mine, I want to know how much I have to pay to receive my backpack in Korea

Also, at the same time, I want to know whehter you guys can keep my backpack until I visit Switzerland (I probably visit Switzerland during the Summer season)

Please send respond to my email: marieyk@naver.com

 

 

1 REPLY
DavideC
Traveller (gold)

Hi @YoungdoKwon

Could you please check the reference numbers again? I can't find any more active messages with these. If you prefer to contact us by e-mail, please send an e-mail to kudirs@sbb.ch (preferably with a copy of the e-mail you mentioned).

Regards
Davide