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Hi, I arrive in zurich airport at 7am. Will collect bags And heading to zermatt with train. Instead of carrying my luggage to zermatt in the train with kids, can i send my luggage to be delivered to zermatt? Is the service available? Where do I go?
Express luggage service If you send your luggage by 9 a.m. at Zurich Main Station (not possible at the airport) you can collect your luggage on the same day at Zermatt between 6 and 7 p.m.
Luggage service If you send your luggage by 7 p.m. at Zurich Airport you can collect it two days later at Zermatt from 9 a.m.
For register and collection please go to the luggage service desk of the train stations.