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Luggage stolen at train to Geneva station

New Author

Dear all,

I have two luggage and was stolen at during the train to Geneva at 16-Jul-19, and as today there is no further update from SBB.  I already made police report at the same day.  Can I make a claim to SBB for this incident ?  Is anyone have make the claim ?  Please advise.  


Hi @CW 

Thank you for your request

I advise you to report a lost and found on our website: We automatically keep you informed of the research.

Regarding a potential compensation, please contact directly our customer dialogue department:


Hi, can you please provide the link to donwload the claim form, I will proceed to submit the claim reqeust with the police report.  Thanks.

Traveller (platinum)

Hello @CW 

Thank you for your request.

The SBB form for lost objects is available directly online. It cannot be downloaded and is not linked to the Police.

If you need proof that this form has been registered with SBB, you only need to submit the confirmation received by e-mail once the form has been registered.



We wish you a nice day.

Best regards,


Hi, can you please advise on how to access the online claim in order to submit the luggage lost claim, thanks.

Hi @CW 

I'm sorry, but I don't understand your question. Which refund is involved?



I understand that the luggage lost can submit a claim to SBB for some compensation.  Please correct me if I am wrong.  Thanks.

Hi @CW 

Thank you for the information.

We offer no compensation for luggage stolen from the train. If you send luggage through us, there is insurance against loss, but this is not the case with you.