Lost my laptop bag with a laptop and other items .

[Sandeep]

I lost my black laptop bag with a laptop and other items in eurocity59 while traveling from Bern to spiez. The train further went to Milano central . I lost it on 22nd June 2021, and so far received a message from SBB on 25th that SBB is unable to find it . Is it a normal case ?? What should I expect in the coming time ?? My report number is K2021/059204

[NicolasK]

Hi @Sandeep 

Thank you for your request.

Unfortunately, we do not have any information regarding your lost and found report. I recommend you to contact my colleagues directly by phone at +41 848 44 66 88.

As the train was going to Milano, try to contact the Italian colleagues: https://www.trenitalia.com/en/services/our_call_centres.html
Thank you for your understanding.

Best regards
NicolasK