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Lost laptop in a bag

New Author


I was travelling on 2.10.2019 from Hardbrucke to Kloten in S7 between 12:21-12:36 and lost laptop in the train. 

It was a brown leather bag with a Dell laptop and a headphone inside. 

I called immediately to 6688 ph no and they adviced me to check at Winterthur since Winterthur is the final stop for S7 in this route. 

I reached Winterthur and checked with SBB enquiry at 13:40 and they could not inform anything. 

On platform 7 ( where S7 stops at Winterthur) , I spoke with the cleaners and they mentioned they did not clean the train I lost my bag, since they were in lunch break. 

Further SBB personals in Winterthur checked with Rapperswil ( other terminal station for S7) if they could locate. Until evening , I had no info of my laptop. 

In between I logged report and references are - V2019/014534 ( reported on phone but no confirmation sms received) and K2019/143420 ( reported online). 

Could you please provide info how can I track it further. It is really urgent. 

Best regards,

Mahua Mukherjee


Hello @Mahua 

You can contact our lost and found service under the number 0848 44 66 88 (CHF 0.08/min). They can check, if we have found your laptop or not. 

I wish you a nice day. 

Kind regards,