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Lost item found but i am not in the country

New Author

Dear Sir/Madame, 

It's glad to recieve your email about finding out my lost bag. My lost record is K2019/012683. Unfortunately, i have already come back to China. Is there any possibility that you could send the bag by mail? If possible, how should i pay for the service.

Thank you so much. 


Hello @Naomi

We have forwarded your request to the responsible office. You will be contacted directly by the lost and found office by e-mail. This e-mail explains the fees and how to proceed. 

Kind regards