Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Lost devices in the train

SOLVED
Samdrn22
New Author

Hello, 

I lost my iPhone on the train in Sion (direction from Brig to Geneva airport) on Sat 16th April, leaving at 14:26 from Brig and arriving at 16:59 in Geneva airport. I also filled out the form for the lost devices (ref No. K2022/052046). 

I think the phone was slipped under the seat handle on the window side, and even if the security/cleaning guys have checked the wagon, it is not accessible to be easily found.  

I asked the reception in Sion Gare, and also called the Geneva airport Gare but the answer was not really satisfying. I remembered well where I was sitting, and I think they could easily track where was the next destination of that train. But the only thing they replied was to fill the form and to wait!!

I just need to know the train number and to know where will go this train today then I myself will go there to find my device. I kindly ask you to help me with my request. Thanks for your consideration. 

Bests, 

1 ACCEPTED SOLUTION
Samdrn22
New Author

Just been informed that the phone is found 😊 Thanks a lot. 

View solution in original post

1 REPLY
Samdrn22
New Author

Just been informed that the phone is found 😊 Thanks a lot.