Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Lost black rucksack with laptop &camera

Lost my black ruck sack with laptop, camera, lenses, memory cards and docs on train ICE 278 while traveling from interlaken to bern. In geneva till 3rd May 2018..then travelling to Amsterdam and then back home to Mumbai. Please contact me on +447448679772 till 3rd May while I am in geneva. India no. +9820920969. Very important materials related to my work. Have lodged a lost report with SBB. Ref; K2018/055836
Traveller (platinum)

Hello SubbuIyer,

We will contact you by e-mail in the next few days to inform you of the situation. I'll keep my fingers crossed for you. 

Kind regards,


I also registered another complaint, since in the first I had made some error in mentioning that it was a big rucksack. My new lost report number that was given to me was- K2018/057535. I have received mail that it has not been found. But how can I check in the found items that whether it is mine or not. The found items are mentioned with a Reference number that starts with F. 

Traveller (platinum)

Hello SubbuIyer,

You can contact our Railservice at this number: 0848 44 66 88 (choose the number 3). My colleagues have a good description of the objects.

Kind Regards,






This is Subramanian here from Mumbai. Is there any update on my lost ruck sack with camera, lenses and mac laptop. The loss registered number is K2018/057535. 




Subramanian S. Iyer


Hello @SubbuIyer

For this information, please call directly our Rail Service on the following number: +41 848 44 66 88.


Thank you.