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Lost baggage(shipping)

New Author

Dear support team,
I reported lost property on 20.09.2019. And in 27.09.2019 I received an e-mail that my item was found (my loss report number is
K2019/136058.) However, I am no longer in Switzerland and now I'm in  my country, Japan.
I wonder if you can send my lost items to international shipping and if so how much should I pay?
If you look at this article, Would you please reply to me in English to my personal e-mail
Thank you for your support.


Keita Nakagawa


Hallo @KNaka 

Thank you for your question.

In this case I recommend you to contact the Railservice on the following telephone number: 0041 848 44 66 88.

I wish you a nice day.



Dear @GiorgiaB 

Thank you for your reply. I'm not good at fluent English, So I'd like to contat with E-mail. If you can, I would be very greatful.


Best Regards,

Keita Nakagawa

Hello @KNaka 

Thank you for your reply.

In this case I will recommend you to send an email to

Kind regards


Dear @GiorgiaB 

Thank you very much for your kindness!

I'll send an e-mail.

Kind Regards,

Keita Nakagawa